Booking & Payment

• A booking fee of £95 is required to secure your session. This fee is non-refundable but may be transferred to another session date.

• The remaining balance is due on the day of your session.

• Images and digital files will not be released until the balance has been paid in full.

 

Cancellations & Rescheduling

• If you cancel or reschedule with more than 48 hours’ notice, your booking fee may be transferred to another available date or refunded in full.

• If you cancel or reschedule with less than 48 hours’ notice, the booking fee is non-refundable.

 

Non-Payment

• Payment: Full payment is required on the day of the shoot.

• Late Payment: If payment is not made on the shoot date, a late fee of 5% per week will be added to the outstanding balance until cleared.

• File Storage: While payment remains outstanding, digital files may be stored at a cost of £25 per month for a maximum of 6 months. After this time, unpaid files may be permanently deleted.

• Payment plans or discounts may be offered at my discretion.

 

Final Sale Policy

• Photography is a bespoke service. Once your session has taken place and the images have been captured, all sales are final.

• Refunds are not given on the basis of personal preference regarding style, content, composition, or editing, as these form part of my artistic process.

Copyright & Image Use

• All photographs remain the copyright of JOANNE ELIZABETH PORTRAITS.

• Selected images may be used for portfolio, marketing, competition, or promotional purposes (unless otherwise agreed in writing).

• Clients are granted a personal licence to use and display purchased images. Commercial use must be agreed separately.

• Unedited/raw files are not provided and must not be copied, altered, or shared.

 

Liability

• In the unlikely event I cannot attend due to illness or circumstances beyond my control, all payments will be refunded in full. No further compensation is available.

• While I take great care with your images, in the rare event of technical failure or loss, liability is limited to the amount paid.

• By booking a session, you accept responsibility for your own safety and that of children, family members, and pets during the shoot, and release JOANNE ELIZABETH PORTRAITS from any liability.

 

Creative Liability

• I will always do my best to capture the photographs we plan for, but specific shots or outcomes cannot be guaranteed.

• My style, editing, and artistic direction are integral to the service you are booking.

• Clients are encouraged to share ideas, inspiration, or a shot list in advance. During the shoot, images will be reviewed to ensure we are on track.

 

Session Duration

• Refresher Session – up to 30 minutes

• Essentials Session – up to 1 hour

• Signature Session – up to 2 hours

• Premium Portfolio Session – up to 3 hours

Sessions may end earlier if everything has been captured. Additional time required due to lateness or client request is chargeable at £95 per hour.

 

Delivery of Images

• A private, password-protected online proofing gallery will be provided within 24 hours of your session.

• Retouched images are delivered as high-resolution digital files (300 DPI, at least 3000px on the longest edge).

• I do not guarantee storage of your files after your order has been delivered. Please ensure you purchase all images you require and make secure backups.

 

Retouching & Additional Edits

• After viewing your proofing gallery, you may select the images you would like retouched.

• Standard turnaround is 5 business days after selections are made.

• Standard edits include light skin retouching, colour, and exposure adjustments.

• Additional edits are charged at £25 per image.

• Express delivery (48 hours for up to 3 images) is available for £50.

• Once an order is placed, it cannot be cancelled or substituted.

 

Re-Shoots

• Re-shoots are at my discretion and are chargeable.

• They are not offered for reasons such as clothing, hair, makeup, weather, or dissatisfaction not raised during the shoot itself.

• Images will be reviewed during the session to confirm satisfaction before moving forward.

 

General

• All bookings are subject to change. I am not responsible for travel or other costs arising from reschedules.

• All communication regarding lateness, reschedules, or changes must be sent by email. Messages via text or social media are not accepted.

• By booking a session with JOANNE ELIZABETH PORTRAITS, you confirm that you have read and agreed to these Terms & Conditions.